Refund policy

Returns, exchanges and refunds

We want you and your dog to love your ROXVIK gear: the Night Walk Harness, the Night Walk Leash and the Paw Washer. If something is not right, we are here to help.

30-day returns

You have 30 days after receiving your order to request a return. To be eligible, the item must be unused, unwashed and in its original packaging.

Harness size exchanges

Ordered the wrong harness size? Contact us within 30 days of delivery and we will help you exchange it for a different size, subject to availability. Please check the size guide (neck and chest in cm) on the product page before ordering.

Paw Washer

For hygiene reasons, a Paw Washer that has been used can only be returned if it is defective. If it does not work as described, contact us within 30 days of delivery with a short description or video of the issue.

How to start a return or exchange

Email us at shoppyfy9@gmail.com with your order number and the reason for the return. We will reply with instructions. Items sent back without first contacting us will not be accepted.

Return shipping

Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs.

Damaged, defective or wrong items

Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos of the item and packaging, and we will send a replacement or issue a full refund at no extra cost.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund.